Shipping & Returns

Refund Policy We have a 30-day return policy. This means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it: unused, with tags and in the original packaging. You will also need the receipt or proof of purchase. To initiate a return, please contact us at crownandtailssupport@gmail.com. If your return is accepted, we will send you a shipping label as well as instructions on how and where to send the package. Items sent back without a prior return request will not be accepted. Please contact us at crownandtailssupport@gmail.com if you have any questions about returns. Damages and Issues Inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item so we can assess the problem and correct it. Exceptions/Non-Returnable Items Certain types of items cannot be returned, such as perishable goods (food, flowers, or plants), personalized goods (special orders or custom items), and personal care products (beauty products). We also do not accept returns of hazardous materials, flammable liquids, or gases. Please contact us if you have any questions or concerns about your specific item. Unfortunately, we cannot accept returns of sale items or gift cards. 

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Exchanges The quickest way to ensure you get what you want is to return the item and, once the return is accepted, make a separate purchase of the new item. European Union 14-Day Cooling-Off Period Regardless of the above, if the goods are being shipped to the European Union, you have the right to cancel or return the order within 14 days, for any reason and without justification. As mentioned above, the item must be in the same condition as when you received it, unused, with tags and in the original packaging. You will also need the receipt or proof of purchase. Refunds We will notify you as soon as we receive and inspect the return, and let you know whether the refund has been approved or not. If approved, you will receive an automatic refund to your original payment method within 10 business days. Please remember that it may take some time for your bank or credit card company to process and deposit the refund. If more than 15 business days have passed since the return was approved, please contact us at crownandtailssupport@gmail.com.